Refund policy

We have a 30-day return policy, which means all returns and credit requests must be made within 30 days of the invoice date.   Custom or non-stocked items are not eligible for return.  

To be eligible for a return, items must be unused, uninstalled, in original undamaged packaging, and complete with all manuals, parts, and all paperwork. 

To start a return, you can contact us at support@filter-force.com with an itemized list of products, invoice number, and the reason for the return.  Return products will not be accepted without a Return Merchandise Authorization (RMA) number from Filter Force before sending anything back.  Acceptable returned goods are subject to a 20% restocking charge.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@filter-force.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Buyer is understood to have unconditionally accepted the products or products within 5 days after shipment is received.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@filter-force.com.